FIBCO proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for desktop support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.

IT Help Desk services provide computer support, troubleshooting, and issue resolution during normal office hours via telephone support, remote utilities, or onsite support. Our help desk services address your employees’ needs directly and immediately.

FIBCO -IT delivers a full range of IT help desk services.

• Remote or onsite diagnostic and solution identification
• New computer set-up, configurations and upgrades
• E-mail configuration and support
• Software updates and maintenance
• Hardware and software installation, configuration and upgrades
• Internet connectivity issues
• General maintenance and repairs
• Crisis resolution
• Virus control and removal

Automated Tools

Existing customers award FIBCO ICT Help Desk/Desktop Support a satisfaction rating of 98.11% with a speed of resolution rating at 96.15%. We attribute this high level of satisfaction to our staff’s expertise and automation tools that enable us to control electronic devices remotely, reduce human intervention to a minimum, and speed time-to-resolution.